CupCakes Coiffure can exchange items that are damaged, wrong item is sent, an error occurs within the order processing or product isn't with customer expected. For any exchange to occur please contact us first and make sure the following points are checked.
1. Has to be within a 48 hour period after receiving the package.
2. Wig(s) must be in good (resellable) condiction. Which means, wig(s) cannot be style in any way, shape or form, lace MUST NOT be cut and in the original bag with sticker plus the hairnet the wig came in.
CupCakes Coiffure WILL NOT refund for change of mind, sale items or styling services. Refunds will only be given to those who have a allergic reaction to our items/products and severely damaged items cause in the packaging or shipping process. For that, photo evidence needs to provide for the approval for a refund or credit.
Store Credit will be an option for customers if they aren't approved or elagerable for a refund. Things like sale items and wigs that were a custom order (only for the value of the wig(s) and NOT the styling service).